Boost loyalty and referrals with on-brand client experience solutions.
Take your client process from chaotic and complex to simple and streamlined. Together, we’ll work to pull your brand values and voice into your client experience — ensuring your service delivers on its promise, keeps clients coming back, and earns five-star testimonials every time.
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Our client experience solutions help you deliver a world-class service that customers will love.
Design and set-up the backend of your client journey in your project management (PM) system, including tasks, timelines, and automations, and more.
PM Set-Up + Design
Create custom and on-brand scripts for every communication touchpoint throughout your client process.
Email Scripts
Functional set-up and design of your Customer Relationship Management (CRM) software, including contracts, workflows, forms, and more.
CRM Set-Up + Design
Develop a step-by-step process for your offer — from intake through offboarding — to communicate with, deliver to, and delight your clients.
GET IN TOUCH
Journey Mapping
Brand experiences done for you — and with you.
We dig into the details to master your story as if it were our own. Why? Because your service is about so much more than the deliverables. It’s splitting the difference between where you are now, where you want to go, and what your target audience is craving — so you can make a difference in the way only you can.
Your reputation is safe in our hands.
Our small (but mighty) team and shortlist of creative partners offers you the scale of a studio with the personal touch of working one-on-one with a creative contractor. Like an in-house creative team, we handle the day-to-day communications, deadlines, and deliverables — while keeping you in the loop at every step.
Download our Capabilities Overview for more details on pricing, timelines, and services.
We’re ready to channel your vision. Are you?
Around here, we love a
long-term relationship.
It won’t be long until we start finishing each other’s sentences. We may fall in love fast, but as an extension of your business, we’re just as invested in your success as you are. We aim to be your partner in creativity until you can hire a team of your own.
GET IN TOUCH
But we can partner up for the short-term, too.
Sometimes you just need a cozy space to share what’s not working — and get an expert perspective to steer you toward what will. In these 1:1 sessions, we’ll work through the big questions like, “how do I get better testimonials from my clients?” And you’ll walk away with new ideas and an implementable plan to bring them to life.
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“Working with Grey & Gold Creative was an absolute dream. From the initial brand strategy, I knew I made the right choice. They totally read my mind and put into words exactly what I had been dreaming of for my business.”
Testimonial by Amanda
Owner of Clay & Fern Co
“I worked with Grey & Gold for both my branding and website design, and they did a phenomenal job on both. They went above and beyond to truly understand my brand and create exactly what I was looking for.”
Testimonial by Brittany
Owner of Brittany Hamann Photography
“I really loved the finished product Grey & Gold created for us. It’s exactly what we wanted aesthetically and it was a smooth process from beginning to end, which was so nice to experience.”
Testimonial by Moria
Owner of Mor Media